[Jewelry making - Article 00062] - Re: [Orchid] Contracts

[Daniel Spirer]

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    Kim, You are stepping into a kind of iffy area here by asking people
    to sign a contract about custom work.  It is unlikely that it would
    hold up in court if it came down to that as the courts tend to protect
    the consumer (most of the time rightfully so).  No matter what you
    tell people about it they still won't cough up the dough unless they
    are happy.  You might get away with a nonrefundable deposit but you
    will still probably have to give them something for their money. 
    Remember that most customers are not designers and do not really know
    what something they describe, or you suggest, is really going to look
    like. Might I suggest that you charge enough for your custom design
    work that it doesn't matter if you have to redo the piece and that
    occasionally you have to let a customer walk away without getting
    paid for your time.  We have a policy that we will make up to three
    models for a customer before there is an additional charge added on. 
    We also charge enough that it usually doesn't matter if the first one
    or two don't fly. Often the rejected models (since we always start by
    making something we think will be attractive) turn out to be highly
    profitable, very saleable items, regardless of whether the customer
    liked it or not. 

Daniel R. Spirer, G.G.
Spirer Somes Jewelers
1794 Massachusetts Ave
Cambridge, MA 02140
617-491-6000
spirersomes AT earthlink.net
www.spirersomes.com

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